Frequently Asked Questions

General Questions

Will water cleaning shrink my wool rug?

No. Proper cleaning by a trained and certified professional will not cause shrinkage.

Why can't I use a carpet cleaner that uses steam cleaning for my oriental rug?

Cleaning a rug with a “carpet wand” used by professional carpet cleaners will only clean an area rug topically. The steam generated by carpet cleaners is caused by heat, which is not recommended for wool or silk rugs. Similar to cleaning a clothing garment, a submerged hand wash with a mild soap is the only way to properly cleaning a fine area rug. Then the rug needs to be dried efficiently opposed to laying wet on your flooring.

How often should your rug be cleaned?

Under normal wear we suggest cleaning your rug every 1-3 years depending on the color of the rug and the amount of traffic it receives. If you have pets or unusually high traffic a cleaning every year is recommended.

How long does it take to clean my rug?

Depending on size, a rug typically can be picked up and delivered within 7 days.

What type of protection do you offer?

We offer Fabric Shield Protection. 


Why are you more expensive?

We’re not more expensive when you compare results and value. Many companies “up-sell” after getting into your home with a low advertised price. Our pricing includes pick-up and delivery, complete dusting, Dye Lock application to prevent colors from wicking, a thorough shampoo and water extraction, and any fringe grooming that may be required.

The only additional charges we offer are for Fabric Shield Protection and wrapping for long term storage.