Frequently Asked Questions

General Questions

Will water cleaning shrink my wool rug?

No. Proper cleaning by a trained and certified professional will not cause shrinkage.

Why can't I use a carpet cleaner that uses steam cleaning for my oriental rug?

Cleaning a rug with a “carpet wand” used by professional carpet cleaners will only clean an area rug topically. The steam generated by carpet cleaners is caused by heat, which is not recommended for wool or silk rugs. Similar to cleaning a clothing garment, a submerged hand wash with a mild soap is the only way to properly cleaning a fine area rug. Then the rug needs to be dried efficiently opposed to laying wet on your flooring.

How often should your rug be cleaned?

Under normal wear we suggest cleaning your rug every 1-3 years depending on the color of the rug and the amount of traffic it receives. If you have pets or unusually high traffic a cleaning every year is recommended.

How long does it take to clean my rug?

Depending on size, a rug typically can be picked up and delivered within 7 days.

What type of protection do you offer?

We offer the only WoolSafe Fabric Protection currently available: MicroSeal. It provides Permanent Stain Resistance and will survive many professional cleanings.

MicroSeal also provides Permanent Sun Fade Resistance.

MicroSeal Logo


Why are you more expensive?

We’re not more expensive when you compare results and value. Many companies “up-sell” after getting into your home with a low advertised price. Our pricing includes pick-up and delivery, complete dusting, Dye Lock application to prevent colors from wicking, a thorough shampoo and water extraction, and any fringe grooming that may be required.

The only additional charges we offer are for MicroSeal Fabric Protection and wrapping for long term storage.

MicroSeal Questions

Is MicroSeal safe for my home?

Yes. MicroSeal is EPA-rated safe, non-toxic and non-allergenic. In fact, MicroSeal has even earned the EPA’s coveted Design for the Environment label, which according to the EPA, “helps consumers identify products that perform well, that are cost-effective and are safer for the environment.” And if that isn’t enough MicroSeal is also California VOC compliant, which means MicroSeal adheres to the nation’s most stringent safety standards.

What protection does MicroSeal offer for my fabrics and fibers?

MicroSeal permanently prevents staining, strengthens fibers and fabrics to preserve their structural integrity and prevent wear, protects from ultraviolet rays to prevent sun fading, and even reduces flammability of fabrics and fibers.

How does MicroSeal Work?

Instead of coating the surface of a fabric or fiber, like all other stain protectants, MicroSeal actually penetrates to protect the fabric or fiber from within. In fact, MicroSeal was engineered to mimic the natural protection that wool possesses before it is sheered from the animal. And MicroSeal works in much the same way. It is difficult to imagine something like wine permanently staining an animal’s coat. This is because the fur is protected from within by oils. MicroSeal actually offers these same properties to virtually all fabrics and fibers. And because MicroSeal does not coat the surface of the fabric or fiber, it cannot be washed away by regular cleanings.

Will MicroSeal change the way my fabric or fiber smells, feels, or looks?

No. After MicroSeal dries and cures there is no odor, and even vibrantly-colored silks look and feel exactly the way they did before MicroSeal application

Can MicroSeal be applied to heirloom fabrics and fibers?

Yes. MicroSeal can be applied to all of your prized heirloom fabrics and fibers. This is because MicroSeal does not “seal in” stains or dirt. Application of MicroSeal will only extend the lifespan, benefit cleaning and prevent future staining of all of your heirloom fabrics and fibers.

Are the performance and safety of MicroSeal verified by independent laboratory testing?

Yes. The following laboratories have tested MicroSeal for performance and safety: Boeing Aerospace in Seattle, Chatfield Applied Research Laboratories in London, Commercial Testing Co. in Georgia, Certified Testing Laboratories in Georgia, Centre D’ Aeronautique De Toulouse in France, Forensic Testing Laboratories in Georgia, U.S. Testing Co. in California and TRI/Environmental Inc. in Texas.

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Like New, Inc.
Mark and Cydney Olea
(704) 660-5410
Mooresville, North Carolina

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9:00 am - 5:00 pm

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